Help & Support
Q. How will my order be shipped?
A. All orders are shipped via UPS from our warehouse in GA.
Q. Which states do you deliver to?
A. Hoselink currently delivers to continental USA. Unfortunately we are unable to deliver to Alaska or Hawaii.
Q. When will I receive my order?
A. Orders are typically dispatched from our warehouse in GA 1-2 working days from when they are placed. UPS guidelines for delivery times is 2-6 business days. For example, for customers in Florida, we would expect 3-4 business days for delivery.
Q. What happens if I am not at home to receive the delivery?
A. If you are not home to receive your delivery, UPS will leave you a card (UPS InfoNotice) and you will have an opportunity for a re-delivery. In addition, depending on your location, you may also have the opportunity to pick up your parcel from a nearby UPS Parcel Center.
For more information, please slick here: Deliveries and UPS InfoNotices
About the Retractable Hose Reel
Q. What comes with the hose reel?
A. The Hoselink Retractable Reel is a complete package that includes the hose, leader hose, no-leak hose fittings, multi-function spray nozzle, wall bracket and screw set, along with the hose reel unit. Shipping is also included free of charge.
Q. Does the hose reel have to be mounted?
A. Yes, the hose reel design requires this hose reel to be secured in its bracket, which can be mounted to a wall or post.
Q. Can I put my own hose in this hose reel?
A. No, the hose reel comes with a spring-loaded 82ft length of hose already. The hose cannot be replaced due to the spring tension. It is a high quality hose and will last a long time.
Q. How easy is it to pull the hose out? Would it be suitable for a disabled or elderly user?
A. We have many elderly and disabled customers who love using their Hoselink reel as it helps them enjoy gardening without having to struggle with a tangle of hose. We've also had particularly frail customers who do find it difficult to pull the hose out (particularly near the end of the hose where the spring is tighter). In our opinion, the majority of customers will easily be able to use the Hoselink reel. If it doesn't suit, you are covered by our 30 Day 100% Money Back Guarantee.
Q. Does the hose in the reel kink?
A. This hose has been specifically designed for use in a retractable hose reel unit and must be soft and pliable so that it retracts easily. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the likelihood of kinks. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not twist and kink.
Q. If I would like to put in a post for the mount, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 1.6ft as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 1ft square to provide enough concrete to keep the hose reel firmly in place.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water.
Q. What is the warranty on the reel?
A. It is a 2 year warranty.
Q. What should I do if I have a problem with my product?
A. Please refer to the Troubleshooting section of the Product Manual in the first instance. If that doesn't resolve the problem, just send us an email at firstname.lastname@example.org and our expert team will be in touch to solve the issue.