Returns Policy

If you're not happy - we're not happy!

If you’re not satisfied with your Hoselink Retractable Hose Reel then we will give you your money back.  Simply contact us within 30 days of purchase to arrange a return shipping label at no cost to you, return the product to us and we will refund you the price of the goods, provided the goods are returned in the same condition as they were sent.  Proof of purchase must accompany all returns.

Defective items claims must be lodged via the phone, our website or email within 30 days of the purchase date to be eligible for replacement or refund.  Depending on the claim we may require evidence of the defect via email or post.  Items will be replaced with the same item originally purchased. For items that cannot be replaced a full refund will be offered.   

How to return your item:

1.  Contact us by calling 1-877-540-1207 or by email at usa-support@hoselink.com.  A customer service representative will record all the necessary product return information.

2.  The customer service representative will advise how to return the defective or unwanted product to us.

3.  Once the return has been received, a replacement product will be sent to you or a refund will be issued as soon as possible.

It’s our goal to keep you happy, so please take the time to contact us and we'll work hard to resolve the issue.