Frequently Asked Questions
Q. Can I put my own hose in this hose reel?
No, the hose reel comes pre-fitted with a spring-loaded 82ft hose designed for use with the retractable mechanism.
Q. Does the hose in the reel kink?
A. This hose has been specifically designed for use in a retractable hose reel unit and must be soft and pliable so that it retracts easily. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the likelihood of kinks. In addition, the retraction mechanism of the reel ensures that the hose is always reeled back in a straight line, so the hose does not twist and kink.
Q. Does the hose reel have to be mounted?
Yes, the hose reel design requires this hose reel to be secured in its bracket, which can be mounted to brick, timber, siding or 4x4 post. You can watch the How-to video here.
Q. If I would like to put in a post for mounting, how deep should the post be into the ground?
The post depth required depends on a number of factors, including how hard-packed the soil is and how much concrete is used. We suggest 1.6ft as a safe depth for the post before pouring in the concrete. In addition, we would recommend that the hole is dug to 1ft square to provide enough concrete to keep the hose reel firmly in place.