Guarantee & Warranty

30-Day Money Back Satisfaction Guarantee

If you are not satisfied with your new product within 30 days of purchase, simply return it and we'll give you your money back! Find out how to return or exchange items here.

Consumer Guarantees

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product has a minor defect, we will provide a repair or offer you a replacement or a refund. If you think that a product is defective, you should contact our Customer Care team and a Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim.

Where a product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Hoselink. If a product is replaced, your replacement product becomes your property and the returned product becomes Hoselink's property. When a refund is given, the returned product becomes Hoselink's property.

Additional Hoselink warranties

Hoselink also offers additional warranty periods against defects on most of our products (see schedule below for guidelines). Warranty periods are effective from the date of purchase and are noted against each product on our website.

PRODUCT WARRANTY PERIOD (from date of purchase)
Hoselink Hose Connectors 3 years
Accessory Connector with Swivel 12 months
Hose Connector with Flow Control 12 months
Retractable Garden Hose Reel 2 years
Hose and Watering Accessories  12 months

We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage. Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.

This warranty does not cover misuse, unauthorized modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Hoselink product used in connection with a Hoselink product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

If you believe that a Hoselink product has an unsatisfactory defect, please contact the Customer Care team for assistance via our website or email. Depending on the claim, we will require evidence of the defect via email or post.

Replacement products are covered by the same Hoselink warranty as well as by consumer guarantees (see Consumer Guarantees above). Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. Hoselink will cover all postage costs for defective item claims but this must be arranged and agreed with our Customer Care team before any item is returned.

It’s our aim to keep our customers happy, so please feel free to contact us with any concerns on usa-support@hoselink.com and we will do our best to resolve them.


Warranty FAQs

At Hoselink we always work hard to solve any problem you might have with one of our products. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage. Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.

This warranty does not cover misuse, unauthorized modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Hoselink product used in connection with a Hoselink product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

Simply contact our Customer Care team by emailing usa-support@hoselink.com. You will need to provide details of the original purchase including the name, order number (if known), and details regarding the product fault. Emailing a (small size) photo showing the problem is often helpful in expediting the claim, and may be requested in some cases.

Items will be replaced with the same item originally purchased, or the closest available product in our current range. For items that cannot be replaced, a full refund will be offered. If we require you to return the item for inspection, we will supply you with a Prepaid Return Label, at no cost to you.